I cant find my Tibbo device on the network.

Permanently deleted user

• August 17, 2018 05:06

If your computer has multiple active network interfaces (Ethernet, WiFi, VPN, etc.), then sometimes Windows may force the DS Manager Auto-discovery packet to only be sent out of your primary interface. 
For DS Manager, you will reassign the "default" interface to the one that the Tibbo device is connected to, please follow the instructions below:
1. Open Command Prompt and type: route print - you will see a list of active routes, the last column displaying their "metric". Lower metric routes are preferred over higher ones.
2. Open the Network Adapter Properties (Control Panel > Network and Internet > Network Connections > right-click on adapter and choose Properties)
3. Open the properties of Internet Protocol Version 4 (TCP/IPv4).
4. Click on Advanced.
5. Un-tick "Automatic Metric" and set the interface metric to a number.
6. Hit OK until you close the Network Adapter properties.
7. Repeat steps 2-6 for your other network adapter(s) choosing different metrics. Remember lower metrics are preferred over higher ones.

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• Official comment

  

  Permanently deleted user

  • August 17, 2018 05:10

  This is a common problem, it happens especially just after you have installed a software that in turns install a secondary network on your PC. After adjusting your Network Metric, you should be able to see the device on your local PC.

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